How It Works
From customer browsing to merchant payment — see how the complete South Tyneside Online platform works from start to finish.
The Complete Order Journey
Customer Browses Businesses
Customers discover your store through the South Tyneside Online marketplace, Google search, or direct link. Browse products, read descriptions and view pricing.
Customer Places Order
Customers add items to their basket, choose delivery or collection, select a time slot and pay securely online through the platform.
Merchant Receives Notification
Your merchant dashboard, email and optional SMS instantly alert you to new orders. View order details, customer info and special instructions.
Merchant Prepares Order
Prepare the order for delivery or collection. Update order status in the dashboard so customers can track progress in real time.
Driver Collects (if delivery)
For delivery orders, your driver or our delivery partner collects the order and delivers it to the customer within the selected time window.
Customer Tracks Order
Customers receive real-time updates via email and SMS. They can track their order status from preparation through to delivery or collection.
Merchant Gets Paid
Payments are processed securely. Funds are settled directly to your bank account. View all transactions in your merchant dashboard.
Ready to Start Taking Orders?
Create your online store in minutes and start accepting orders from local customers across South Tyneside.
South Tyneside Online
Discover • Shop • Support • Deliver
Built in South Tyneside for local businesses.